Refund policy

Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it for a refund, subject to the terms and conditions outlined below.

Eligibility for Returns

* To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
* Certain items may not be eligible for return, such as perishable goods, customized products, and items marked as final sale.

Return Process

1. Contact Us: Please contact our customer service team within 24 hours of receiving your order to request a return. Provide your order number and the reason for the return.
2. Return Authorization: If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
3. Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item).
4. Inspection: Once we receive your returned item, we will inspect it.
5. Refund: If the return is approved, we will process your refund. The refund will be issued to your original method of payment within 3-5 business days.

Non-Refundable Items

The following items are not eligible for a refund:

* sale items, supplements, perishables, gift cards, etc.]

Partial Refunds
In certain situations, only partial refunds may be granted:

This may occur when items are not in original condition, items returned more than 3 days after delivery, etc.

Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order.

Contact Information

If you have any questions about our refund policy, please contact us at 08036083244

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